Exactly how a roofing job runs with Northampton Roofing Services — free survey, written itemised quote, honest advice, tidy work, and a written 10-year guarantee. No pressure, no doorstep tactics.
Tell us the job in 30 seconds. No pushy sales, no call-out fee.
Most Northampton homeowners have never hired a roofer before, and the trade's reputation means people are wary. So here is exactly how a job runs with us, start to finish — no jargon, no surprises, and every stage you can hold us to.
You call 0160 428 1189 or request a callback and we ring you within two hours (8am–6pm, Mon–Sat). We ask what you have noticed — a damp patch, slipped tiles, a failed flat roof — roughly where in Northampton you are, and whether it is urgent. No hard sell on the phone; we just book a free survey at a time that suits you.
We come out and actually look — from the loft as well as outside. On Northampton's Victorian terraces in Semilong, St James and Far Cotton we check the shared valley gutters and the lead at the chimney; on the 1930s semis of Kingsthorpe and Abington we look for nail sickness starting on the original clay; on the post-war estates — Blackthorn, Rectory Farm, Thorplands, Duston — we check the concrete tiles and the ridge line for the slipping that estate roofs of that age show first. You get an honest verdict on the spot, including whether the work is worth doing at all.
You receive a written quote that breaks down scaffold, materials, labour and VAT separately — not a single figure scribbled on a card. You can compare it like-for-like against other quotes, and there is no pressure and no time-limited "today only" nonsense. We are happy for you to get other quotes; a proper roofer expects it.
Once you are happy, we book a start date and tell you honestly how weather might affect it. We do not take a large deposit — nothing up front before materials are on site — and for repairs under £500 there is no deposit at all.
If the job needs scaffold, it goes up first, arranged and itemised by us. On Northampton's tighter terraced streets we sort any pavement scaffold or skip permit through West Northamptonshire Council in advance, so there are no hold-ups. Towers or roof ladders are used where scaffold would be overkill.
We turn up when we say, keep the site tidy, sheet over your garden and drive where needed, and keep you informed as we go. If we uncover something the survey could not see — rotten decking under a flat roof, say — we stop and talk to you before doing anything that changes the price.
All old tiles, felt and debris are cleared and taken away — we do not leave a skip of mess for you to deal with. We magnet-sweep for nails where we have stripped a roof.
We walk the finished job with you, hand over a written 10-year workmanship guarantee (transferable if you sell), and pass on any manufacturer material warranties on top. If anything covered ever needs attention, you call us and we come back — no quibbling. That is the whole point of using a local firm that is not going anywhere.
A recent job, start to finish: a homeowner off the Wellingborough Road called about a damp patch after heavy rain. Survey found a failed lead back-gutter behind the chimney — not the whole roof, as a doorstep caller had told her. Written quote the next day, scaffold up the following Tuesday, lead back-gutter and soakers renewed in a day, cleared and signed off with the guarantee. Total cost a fraction of the re-roof she had been frightened into fearing.
That is how every Northampton job runs. If you want to see whether your roof even needs work, start with a repair-or-replace steer or read how to choose a roofer and avoid the doorstep scams.
A proper survey is not a glance from the pavement. On a Northampton roof we check, from the ground, from a ladder or tower, and from inside your loft: the condition and fixing of the tiles or slates; the ridge and hip bedding; the state of the lead at chimneys, valleys and abutments; the underlay (felt) where it is visible at the eaves; the guttering, fascias and soffits; and, crucially, the underside of the roof from within the loft, where daylight, damp staining and sagging tell the real story a surface look misses. On period stock we look specifically for nail sickness — sound tiles slipping because the fixings have rusted — because that single diagnosis changes everything about what the roof needs and what it should cost.
Our pricing is deliberately transparent because opaque pricing is where rogue traders operate. For repairs under £500 there is no deposit — you pay on completion once you are satisfied. On larger jobs and re-roofs, payments are staged against progress, and we never ask for money before materials are on site. The written quote itemises scaffold, materials, labour and VAT separately so nothing is hidden, and the price we quote is the price you pay unless we uncover something genuinely concealed — in which case we stop and talk to you before spending a penny more. There is never a call-out fee for the survey.
A guarantee is only as good as the firm behind it. We are based here, we work across every NN postcode, and we are not a national outfit that disappears when you need the guarantee honoured. If a covered fault appears in two years’ time, the same local team comes back and puts it right. That accountability — being down the road, trading under our own name, reliant on our Northampton reputation — is worth more than any certificate. It is also why we will never knock on your door uninvited: our work comes from homeowners who found us, checked us, and chose us.
Do I need to be home? Not for external work — we just need access and any power agreed in advance. For loft inspections or internal work, yes. How long from quote to start? Usually days, not weeks, for repairs; re-roofs are scheduled around weather and scaffold. What if it rains mid-job? We build weather margin into every booking and fit temporary weatherproofing if rain stops work with the roof open. Is the guarantee in writing? Always — ten years on workmanship, transferable if you sell, plus manufacturer material warranties on top.
© 2025 Northampton Roofing Services · Northampton, Northamptonshire NN1 · 0160 428 1189
NFRC Registered · Fully Insured · 10-Year Guarantee
Last updated: August 2026
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